Privacy Policy

Last updated: November 3, 2026

This Privacy Policy explains how Veya Row, operated by DAAN FASHION JEWELRY CO., LIMITED ("we", "us" or "our"), handles personal information when you visit veyarow.com, make a purchase or contact us.

Information we collect

• Information you provide: your name, contact details, billing and shipping addresses, order details, account details if you create an account, and messages or images you send to customer support.
• Transaction information: payment status, transaction references, items purchased and refund information. Payment credentials are handled by the payment services presented at checkout.
• Information from your device: IP address, browser and device information, pages visited, shopping activity and cookie or similar technology identifiers.

Providing the details needed to process an order is necessary for us to complete it. Please do not send payment card details or identity documents through ordinary support email.

How we use information

We use personal information to operate the store, process and deliver purchases, manage returns and refunds, provide customer support, prevent fraud, maintain security, understand how the store is used and meet legal or record-keeping obligations. Where required, optional marketing messages or non-essential tracking are based on your consent or other lawful permission. You can unsubscribe from marketing emails using the link in the message.

Service providers & Shopify

Our store is hosted on Shopify. We share information needed for store operation with Shopify and with service providers involved in payments, delivery, security and support. We may also disclose information where required by law or necessary to protect legal rights.

Shopify processes information to host and provide the store and may process information for its own purposes under its policies and the services in use, including when you use services such as Shop or Shop Pay. Learn more in the Shopify Consumer Privacy Policy and manage requests relating to Shopify through its privacy portal.

When Shopify enhanced services are enabled, Shopify may use information about activity in this store together with information from interactions with Shopify and other merchants to provide those services. Applicable consent and data-sharing choices govern this processing.

Cookies & choices

Cookies and similar technologies support functions such as the shopping cart, checkout, security and preferences. Store services may also use analytics or marketing technologies, subject to applicable consent requirements. Where a privacy or cookie preference control is shown, use it to manage your choices. You can also manage cookies in your browser, although blocking necessary cookies may affect checkout and other store functions.

Depending on your location, you may have a right to opt out of certain data sharing or targeted advertising. Where required, supported browser opt-out signals such as Global Privacy Control are processed through Shopify's privacy controls. You may also contact us to exercise applicable rights.

International processing, retention & security

We are based in Hong Kong, and Shopify and other service providers may process information in other countries. Applicable legal safeguards apply to international transfers where required. We retain information for as long as reasonably needed to provide services, maintain transaction records, resolve disputes and meet legal obligations. We use reasonable safeguards to protect personal information; no internet transmission or storage system can be guaranteed completely secure.

Your rights

Depending on applicable law, you may have rights to access, correct, delete or obtain a copy of your personal information, restrict or object to certain processing, withdraw consent or appeal a privacy decision. Some requests are subject to legal exceptions, such as records we must retain. To make a request, email service@veyarow.com. We may need to verify that the request relates to your information. You may also raise a concern with the privacy regulator responsible for your location.

Children

The store is intended for adults and is not directed to children. If you believe a child has supplied personal information without appropriate permission, contact us so we can review and address it.

Updates & contact

We may update this policy to reflect changes in the store or applicable requirements. The date above identifies the latest version.

Veya Row
Operated by DAAN FASHION JEWELRY CO., LIMITED
Room 4, 16/F, Ho King Commercial Centre, 2-16 Fa Yuen Street, Mong Kok, Kowloon, Hong Kong
Email: service@veyarow.com

Website: veyarow.com