Return & Refund Policy

Last updated: November 3, 2026

We want you to be comfortable with your purchase. For help with a return, contact service@veyarow.com and include your order number.

30-day return request window

You may request a return within 30 calendar days after delivery. For a change-of-mind return, the product must be unused, unwashed, undamaged and in a condition suitable for resale. Please keep any original tags and packaging supplied with the product where possible.

This condition applies to change-of-mind returns. It does not remove your rights if an item is faulty, damaged, incorrect or otherwise not as described.

How to return an item

1. Email service@veyarow.com with your order number, the item you wish to return and the reason for the return. For an item issue, please include photographs where possible.
2. We will provide the return instructions and confirm the applicable postage responsibility.
3. Pack the product securely and include your order number. Send it to the company return address below. Keep proof of postage; a tracked service is recommended.

Return address

DAAN FASHION JEWELRY CO., LIMITED
Room 4, 16/F, Ho King Commercial Centre
2-16 Fa Yuen Street, Mong Kok
Kowloon, Hong Kong

Website: veyarow.com

Our company address is both our dispatch address and return address. Please contact us before posting so we can match the parcel to your order.

Who pays return postage?

• Customer reason: if you change your mind, select an unsuitable size or return an item for another reason that is not our responsibility, you pay the return postage.
• Our responsibility: if the item is incorrect, damaged, faulty or otherwise returned because of our error, we pay the return postage. Contact us to arrange the return method before paying for postage.

Refunds & fees

We will check the returned item and issue an eligible refund within 10 calendar days after we receive your return. Refunds are made to the original payment method. Your bank or payment provider may require additional time to display the credit.

We do not charge any restocking fee or additional refund fee. Standard outbound shipping is free, so there is no outbound shipping charge to deduct. Customer-paid return postage for a change-of-mind return is not refunded. Where the return is our responsibility, the return postage is covered by us.

If there is a problem with the condition of a change-of-mind return, we will explain it to you. This will not affect remedies you are entitled to by law.

Damaged, faulty or incorrect items

Please inspect your order when it arrives and tell us promptly if there is an issue so we can help resolve it. You can contact us about a product fault even if the ordinary return window has passed; any statutory rights and remedies continue to apply.

Cancellations & changes

If you need to cancel or change an order, email us as soon as possible. We will try to help before dispatch. If the order has already been sent, our return process applies, subject to any mandatory cancellation rights.

Your legal rights

This policy is in addition to, and does not limit, any mandatory consumer rights that apply in your country or region, including rights relating to faulty goods and applicable cooling-off periods. Where consumer law gives you greater protection, those rights take priority.